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Fees and Cancellation Policy

Our fees for all physiotherapy supports, including individual assessment, recommendation, therapy and/or training, are informed by the NDIS Price Guide (available at

This policy outlines our fees, how we charge for non-direct services, and our cancellation policy.

Direct Fees

$193.99 per hour (prorated on 15-minute intervals), regardless of the type of physiotherapy support provided (i.e. capacity building, individual assessment, recommendation, therapy and/or training).

Non-face-to-face support provisions

Non-face-to-face support provisions, such as developing an at home therapy plan, may be charged at this hourly rate when they form part of delivering a specific disability support item to the participant, the participant has agreed in advance, and the activity represents the best use of the client’s funds.

Group service provisions

At times, our services may be offered to joint clients or delivered to a group. When a support item is delivered to more than one participant at the same time then the total hourly price is divided by the number of participants in the group or a flat rate is advised before commencement.

The agreed fee may be changed from time to time prior to the commencement of a service and at the absolute discretion of Move and Grow Physiotherapy Pty Ltd.

Goods & Services Tax (GST)

Physiotherapy is generally considered a GST-free health service (dependent on the recipient of the supply) and the application of GST will be considered on a case-by-case basis.

Services to an NDIS participant are GST-free if all of the following requirements are met:

  • the NDIS participant has an NDIS plan in effect and it is expected to remain in effect during the term of the Service Agreement (or any subsequent renewal); and
  • there is a written agreement between the provider and the NDIS participant; and
  • the supply is of ‘reasonable and necessary supports’ that are specified in the Statement of Supports in the participant’s NDIS plan;
  • it is a supply covered by one of the schedules in the GST-free Supply (National Disability Insurance Scheme Supports) Determination 2017 (NDIS Determination) Non-Direct Services

All fees are GST inclusive (where applicable).

Indirect Fees

Report Preparation

NDIS providers are expected to provide progress reports to the participant and NDIS at agreed times. Under the NDIS Price Guide, we may charge for the time taken to write a report that is requested by the National Disability Insurance Agency (“NDIA”) and claim this against the appointment at the hourly rate, prorata, as for therapy services.

We may also charge, on the same basis, for any other NDIA-requested therapy report that is stipulated as being required in a participant’s plan, where a client (or their legal guardian) requests that a strategy, plan or report be prepared for another purpose or where a strategy, plan or report is otherwise procured by a lawful instruction.


In accordance with the NDIS Price Guide, we may claim costs of travel to and/or from an appointment, up to a maximum of 60 minutes each way, to provide supports for, or about, our clients, where costs of travel for the provision of services have been discussed in advance with the client and their legal guardian or authorised representative.

Recurring appointments or locations of therapy services (i.e. Ayr clinic, client’s home or community setting) that are subject to costs of travel will be assumed to be perpetually agreed by the client and their legal guardian or authorised representative, where this has been previously discussed and agreed.

Travel costs will be billed based on the same hourly rate for therapy services, prorated based on actual travel time and where appropriate, apportioned between the number of participants seen in the same region on the same day. They will appear on the same invoice as service provision but as a separate item.


Where a client provides a short notice cancellation or does not attend a scheduled appointment without providing notice (“no shows”), we are able to recover up to 100% of the fees associated with the therapy service, subject to any other terms agreed with the client and at the discretion of the practice. As per the NDIS definition, short notice is deemed as notice that is given less than 48 hours before the agreed appointment.

Where a client provides reasonable notice of a cancellation, the appointment will be rescheduled to a time suitable to both parties. If notice is provided more than 48 hours before the agreed appointment, no cancellation fee will be charged. Where a client has an unusual number of cancellations, we will seek to understand why this may be occurring and whether alternate arrangements need to be made to better provide for attendance.

Where we must cancel an agreed appointment, we will provide reasonable notice (where possible) and the appointment will be rescheduled to a time suitable to both parties.

Invoicing & Payment

After provision of supports, we will submit an invoice to either the client for payment, or where the client is a participant of the NDIS to either the participant (or the participant’s representative), the participant’s nominated plan management provider or the NDIS directly via the NDIS portal.

Payment is due 14 days from the date of invoice.